Introducing Write Out of the Box!
Roughly one in three English LAs have outsourced the production of draft EHCPs to third-party firms so far, and the volume of plans produced this way is growing fast.
We pointed out the potential pros and cons of EHCP outsourcing here. On the other hand, we also noted that outsourcing EHCPs carried a range of potential risks — particularly with data protection. Parents were largely unaware that their LA was outsourcing bits of the EHCP production process, and the bottom-line remained unclear — are EHCPs produced with the help of outsourcing firms timely, high-quality, and lawful?
We asked SNJ readers for questions to put to them. Read on to find out what we asked, and what they said… Please note, we have included child writing at desk answers verbatim, as you would expect. Who are Enhance EHC? We have an office-based team of 10 staff and a team of 55 writers, who are employed on a flexible basis.
We have a longstanding and committed team; a large proportion of the writers have been part of the team for over five years, and many of those for over 10 years.
We are very proud of the flexible and supportive service we provide for LAs and the flexible and supportive work opportunities we provide for our staff. We have been supporting LAs since and have produced overdraft documents in total. We play a small but important role in the EHC plan writing process: We do this in an objective manner: Enhance EHC - Ensuring that we are compliant with the Data Protection Act has always been a key priority for us, and we have always expected that the LAs will be meeting their obligations likewise.
Most importantly, LAs have a duty to ensure that any external service used will a treat data with the requisite care and b perform the service to at least the same standard as any such function within the LA. Since this issue has been raised to us we have communicated to all our customers our expectation that they are meeting their obligations in this respect.
Enhance EHC - We are continually evaluating and improving our data management to ensure that we are compliant with changing legal requirements. We use Box Enterprise for all internal data transfer and storage — which is a government-approved G-Cloud system; several LAs use the same system internally themselves.
The key advantage of the system is that our writers can access, edit and save work from their Box account directly, without the data being stored on their computers. Without going into the very technical details, I hope it is some reassurance that we specifically invested in this system because it complies with government standards.
We have a rigorous data management policy, and staff are trained in data protection practices. These include securing access to information, strict timescales for retention of information and secure deletion processes. What background do they come from, and what are the minimum standards of expertise and experience you demand from your writers?
Enhance EHC - Our staff come from a range of different backgrounds and experiences. We have many writers who have come from various roles within education, health and care, including some previously working within LA SEN departments in plan-writing roles, and several who have children with SEND themselves.
However, we recruit on the basis of writing ability and analysis skills, along with work attitude, as we train all staff fully in the Code of Practice and plan drafting. Our recruitment process involves applicants undertaking a mock sample plan, which is an effective way of judging aptitude and potential.
Even writers who have worked in SEN for LAs previously have to work their way up through our training programme, to ensure that they meet our high standards and that our work is consistent across the whole team. Training is on a one-to-one basis, intensive and thorough — it typically takes months to fully train a new writer.Become an expert or ask an advisor about ANY subject, such as financial advice or medical questions, at this question-and-answer community.
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The InfoSnap form for the school year is now available. If you child is returning to the Bordentown Regional School district for the please complete the form to verify your information and sign off on all required school agreements.
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